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Virtual care: Trusted care anytime, anywhere

2nd Lt. Erik Baskin, Systems Flight commander, 90th Health Care Operations Squadron, and Master Sgt. Renelyn Pagan, Operational Medicine flight chief, 90th Operations Medical Readiness Squadron, demonstrate how the new video medical care system will work. Maj. Michael Vernale, Mental Health Flight commander worked with the 90th Missile Wing LaunchWERX agency to launch the idea as part of an ongoing effort to innovate the Air Force to meet the demands of tomorrow. The plan is to install the capability in each missile alert facility. (U.S. Air Force photo by Joseph Coslett)

2nd Lt. Erik Baskin, Systems Flight commander, 90th Health Care Operations Squadron, and Master Sgt. Renelyn Pagan, Operational Medicine flight chief, 90th Operations Medical Readiness Squadron, demonstrate how the new video medical care system will work. Maj. Michael Vernale, Mental Health Flight commander worked with the 90th Missile Wing LaunchWERX agency to launch the idea as part of an ongoing effort to innovate the Air Force to meet the demands of tomorrow. The plan is to install the capability in each missile alert facility. (U.S. Air Force photo by Joseph Coslett)

Maj. Michael Vernale, 90th Operational Medical Readiness Squadron, mental health flight commander and Capt. Zach Dennis, LaunchWERX director worked to launch the a virtual care idea to benefit Airmen in the missile field on F.E. Warren Air Force Base, Wyoming, Dec. 18, 2019. This is part of an ongoing effort to innovate the Air Force to meet the demands of tomorrow. (U.S. Air Force video by Joseph Coslett)

Master Sgt. Renelyn Pagan, Operational Medicine flight chief, 90th Operations Medical Readiness Squadron, and 2nd Lt. Erik Baskin, Systems Flight commander, 90th Health Care Operations Squadron,demonstrate how the new video medical care system will work. Maj. Michael Vernale, Mental Health Flight commander worked with the 90th Missile Wing LaunchWERX agency to launch the idea as part of an ongoing effort to innovate the Air Force to meet the demands of tomorrow. The plan is to install the capability in each missile alert facility. (U.S. Air Force photo by Joseph Coslett)

Master Sgt. Renelyn Pagan, Operational Medicine flight chief, 90th Operations Medical Readiness Squadron, and 2nd Lt. Erik Baskin, Systems Flight commander, 90th Health Care Operations Squadron,demonstrate how the new video medical care system will work. Maj. Michael Vernale, Mental Health Flight commander worked with the 90th Missile Wing LaunchWERX agency to launch the idea as part of an ongoing effort to innovate the Air Force to meet the demands of tomorrow. The plan is to install the capability in each missile alert facility. (U.S. Air Force photo by Joseph Coslett)

Maj. Michael Vernale, Mental Health Flight commander, displays the equipment for future video medical care offered at each missile alert facility at the F.E. Warren Air Force Base Clinic, Wyoming, Dec. 18, 2019. The equipment will be in a private room with soundproofing, video-enabled laptop and headphones. Vernale worked with the 90th Missile Wing LaunchWERX agency to launch the idea as part of an ongoing effort to innovate the Air Force to meet the demands of tomorrow. The plan is to install the capability in each missile alert facility. (U.S. Air Force photo by Joseph Coslett)

Maj. Michael Vernale, Mental Health Flight commander, displays the equipment for future video medical care offered at each missile alert facility at the F.E. Warren Air Force Base Clinic, Wyoming, Dec. 18, 2019. The equipment will be in a private room with soundproofing, video-enabled laptop and headphones. Vernale worked with the 90th Missile Wing LaunchWERX agency to launch the idea as part of an ongoing effort to innovate the Air Force to meet the demands of tomorrow. The plan is to install the capability in each missile alert facility. (U.S. Air Force photo by Joseph Coslett)

2nd Lt. Erik Baskin, Systems Flight commander, 90th Health Care Operations Squadron, and Master Sgt. Renelyn Pagan, Operational Medicine flight chief, 90th Operations Medical Readiness Squadron, demonstrate how the new video medical care system will work. Maj. Michael Vernale, Mental Health Flight commander worked with the 90th Missile Wing LaunchWERX agency to launch the idea as part of an ongoing effort to innovate the Air Force to meet the demands of tomorrow. The plan is to install the capability in each missile alert facility. (U.S. Air Force photo by Joseph Coslett)

2nd Lt. Erik Baskin, Systems Flight commander, 90th Health Care Operations Squadron, and Master Sgt. Renelyn Pagan, Operational Medicine flight chief, 90th Operations Medical Readiness Squadron, demonstrate how the new video medical care system will work. Maj. Michael Vernale, Mental Health Flight commander worked with the 90th Missile Wing LaunchWERX agency to launch the idea as part of an ongoing effort to innovate the Air Force to meet the demands of tomorrow. The plan is to install the capability in each missile alert facility. (U.S. Air Force photo by Joseph Coslett)

Master Sgt. Renelyn Pagan, Operational Medicine flight chief, 90th Operations Medical Readiness Squadron, and 2nd Lt. Erik Baskin, Systems Flight commander, 90th Health Care Operations Squadron,demonstrate how the new video medical care system will work. Maj. Michael Vernale, Mental Health Flight commander worked with the 90th Missile Wing LaunchWERX agency to launch the idea as part of an ongoing effort to innovate the Air Force to meet the demands of tomorrow. The plan is to install the capability in each missile alert facility. (U.S. Air Force photo by Joseph Coslett)

Master Sgt. Renelyn Pagan, Operational Medicine flight chief, 90th Operations Medical Readiness Squadron, and 2nd Lt. Erik Baskin, Systems Flight commander, 90th Health Care Operations Squadron,demonstrate how the new video medical care system will work. Maj. Michael Vernale, Mental Health Flight commander worked with the 90th Missile Wing LaunchWERX agency to launch the idea as part of an ongoing effort to innovate the Air Force to meet the demands of tomorrow. The plan is to install the capability in each missile alert facility. (U.S. Air Force photo by Joseph Coslett)

F.E. WARREN AIR FORCE BASE, Wyo. --

In the middle of Nebraska at a missile alert facility, an Airman gets a fever and needs to see a doctor but the Airman’s options are limited until now.

Maj. Michael Vernale, 90th Operational Medical Readiness Squadron, mental health flight commander, in partnership with the 90th Missile Wing LaunchWERX took this challenge head-on. They created a virtual care system to provide medical care to Airmen in the field.

The idea sets up a video conference systems for doctors to interact with their patients. The wing is setting up rooms at each MAF with soundproofing materials, using a noise cancellation device and headsets to ensure the virtual appointment is private. This helps the 90th Medical Group achieve their priority, to provide trusted care anytime, anywhere.

Our hope is this will increase engagement in care, reduce clinic wait times and improve overall individual readiness, Vernale said.

The virtual care idea was developed but required a lot of coordination and process creation. The 90 MDG purchased and tested all the items.

Vernale could not do this on his own and looked toward our new agency LauchWERX for assistance.

“We helped draft and edit documents, user and provider guides and set up the room at the MAF for use and outlined where all the equipment would be placed,” said Capt. Zach Dennis, LaunchWERX director. “We facilitated communication between several groups for a smooth installation process.”

The overall cost of the idea is $5,500, but will potentially save the U.S. Air Force thousands of hours in the future.

“Supporting this idea was important to us because it saves people time, makes things easier for everyone…less waiting, less driving and more smiles,” Dennis said.

Editor’s Note: If you have an innovative idea, no matter how small or large, contact LaunchWERX at 307-773-2028 or 90MW.CVL.LaunchWERX@us.af.mil. They would love to help launch your idea.